Software Support Agreement
For bespoke software solutions that are produced by us, we offer a software support agreement.
No software solution is bug-free or does not have occasional date issues or user usage problems. Therefore, any business dependent on a specific software solution or bespoke software website must have a support agreement in place.
Such an agreement sets out the response times for different issues and what levels of support are covered by the contract. They will outline what is provided for a fixed monthly amount and what is chargeable.
This will give you peace of mind knowing that should you or your user have any issues, then, we are here to help.