Support Options
At 3 Legs Internet we offer different types of support options to suit our clients’ requirements. These are:
- Ad-hoc Support/Maintenance
- Subscription Services Support
- Support/Mainteance Agreements
On the 1st April 2024 we are introducing a new support charging structure
A support issue is assigned a severity and progresses through the different support levels. The rate charged is determined by the severity, support level, when the work was done and if a Support/Maintenance Agreement or Subscription service covers the work.
Website maintenance/updates and Subscription Services remain the same, so for most customers, there will be no change.